Refund policy

General Return Policy

We hope you love your purchase, but if you are not fully satisfied, we accept returns within 30 days of receipt. To be eligible for a return, items must be unused, unwashed, and in their original condition, including packaging.

Non-Returnable Items

For hygiene reasons, certain products (such as custom or personalized sofa covers) are non-returnable unless defective. If your item is faulty, please contact us immediately.

How to Return

1. Contact our support team at support@madetocover.com within 30 days of receipt to initiate the return process.
2. Provide your order number and reason for the return.
3. We will provide you with a return shipping address and instructions.

Refunds

Once your return is received and inspected, we will process your refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank’s processing time.

Return Shipping

You will be responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.

Exchanges

We do not offer direct exchanges. If you wish to exchange your item for a different color or size, please return the original item and place a new order.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receipt with a description of the issue and photographs of the damage. We will provide a return label and issue a refund or replacement, depending on the situation.

Late or Missing Refunds

If you haven’t received a refund after the expected time frame, please check with your bank or credit card company. If the issue persists, contact us at support@madetocover.com.